Trust & Security

End-to-End Encrypted Sessions

All sessions on Vaelara are protected with robust end-to-end encryption. Only the participants can access the audio and video content. No third party, including Vaelara, can view or intercept the communication.

Encryption keys are generated and managed in a way that prevents exposure during transmission or storage, and are never accessible to our systems once a session ends.

Controlled and Verified Access

To ensure sessions are only joined by the intended participant, Vaelara employs a two-step verification process:

• Professionals initiate a secure session and share a unique, time-limited authentication link directly with their client.
• Before joining, the participant must provide a pre-agreed verification code, which confirms their identity.

The professional retains full control and must explicitly approve entry before any communication begins.

Minimal Data, Maximum Protection

We adhere to a strict data minimisation principle:

• We collect only the information necessary to authenticate users and facilitate secure communication.
• No session content — audio, video, messages, or instrument data — is stored or accessible by Vaelara at any point.
• Session metadata is retained only for the duration of an active session, or a maximum of 48 hours, after which it is permanently deleted.
• We do not use, sell, or share user data for advertising, analytics, or any commercial purpose beyond delivering the service.

Compliance & Oversight

• Registered with the UK Information Commissioner's Office (ICO): ZB980653.
• Fully compliant with both ICO and GDPR and aligned with international best practice for data protection.

Intended Use and Audience

Vaelara builds communications infrastructure for professional organisations:

• Secure Video is used by healthcare providers, industrial operations teams, regulated professional services, and field organisations.
• Vaelara Mesh is used by field teams, emergency responders, and humanitarian organisations operating without network infrastructure.
• SkyGlass is available to qualified organisations through direct enquiry only.

Security & Compliance Enquiries

We welcome inquiries from institutions, compliance teams, and data protection officers to validate our security posture.

Please contact our privacy team at: [email protected]